Last updated: 24 September 2026

MNN Logistics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

Who We Are

MNN Logistics provides luggage transfer and business courier services from Kelso in the Scottish Borders.

For data protection purposes, MNN Logistics is responsible for the personal information described in this policy.

Email: bookings@mnnlogistics.co.uk
Telephone: 07342 472470
Website: www.mnnlogistics.co.uk

Information We Collect

When you contact us, request a quotation or make a booking, we may collect:

• Your name or company name
• Your email address
• Your telephone number
• Collection and delivery addresses
• Travel dates and accommodation stops
• Details about luggage, parcels or other items
• Messages and other information you provide
• Booking, invoice and payment records
• Technical information collected through website cookies and analytics

Please do not provide sensitive personal information unless it is necessary for us to provide the requested service.

How We Use Your Information

We use personal information to:

• Respond to enquiries and prepare quotations
• Arrange and complete luggage transfers and courier deliveries
• Communicate about collections, deliveries and changes
• Manage bookings, invoices and payments
• Maintain business and accounting records
• Improve our website and services
• Prevent fraud, protect our business and comply with legal obligations

We do not sell personal information.

Our Lawful Bases

We process personal information where it is necessary:

• To provide a quotation or take steps before entering into a contract
• To perform a contract for luggage transfer or courier services
• To comply with legal and accounting obligations
• For our legitimate interests in operating, protecting and improving our business
• Where you have provided consent, including for optional website cookies or marketing communications

You may withdraw consent at any time where consent is the lawful basis being used.

Sharing Your Information

We may share necessary information with:

• Employees, authorised drivers and carefully selected subcontractors involved in providing the service
• Accommodation providers or tour operators where required to coordinate a luggage transfer
• Website hosting, email, accounting and other business service providers
• Professional advisers, insurers and legal representatives
• Police, regulators or other authorities when legally required

Drivers and subcontractors are only given the information reasonably required to complete the collection or delivery.

Some technology providers may process information outside the United Kingdom. Where this happens, we rely on appropriate legal safeguards for international data transfers.

How Long We Keep Information

We retain information only for as long as reasonably necessary.

• Enquiries that do not become bookings are normally retained for up to 12 months.
• Booking, invoice and transaction records may be retained for up to six years for accounting, tax, insurance and legal purposes.
• Cookie information is retained according to the periods shown within our website’s cookie settings.

Information may be retained for longer where necessary to resolve a dispute, establish a legal claim or comply with a legal requirement.

Cookies and Website Services

Our website uses essential cookies required for security and normal website operation.

With your permission, the website may also use optional analytics or third-party services, including IONOS SiteAnalytics and Google Maps. These services may collect information about your device and use of the website.

You can accept, reject or change optional cookie preferences using the Privacy Settings tool on the website.

Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who require it for legitimate business purposes.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Ask for inaccurate information to be corrected
• Ask for information to be deleted
• Ask us to restrict how information is used
• Object to certain uses of your information
• Request the transfer of information you supplied
• Withdraw consent where processing is based on consent

These rights are not absolute and may not apply in every situation.

To make a request, email bookings@mnnlogistics.co.uk. We may need to confirm your identity before responding.

Complaints

Please contact us first if you have any concerns about how we use your information.

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy when our services, website or legal obligations change. The latest version will always be published on this page.